▪️ Investigate and resolve technical issues across our lab platform.

▪️ Handle escalations and collaborate with engineering teams to address complex production problems.

▪️ Be available for rotating on-call 24/7 support coverage (shared schedule).

▪️ Document incidents and continuously improve our support playbooks and processes.

▪️ Strong background in system administration, cloud infrastructure, or SaaS platforms.

▪️ Good understanding of logs, monitoring tools, containerized applications, and APIs.

▪️ Ability to stay calm under pressure and find solutions quickly.

▪️ English fluency required; French skills highly appreciated.

▪️ A drive to ensure great user experiences and continuous uptime.

We embrace diverse experiences and perspectives. Your passion for solving problems matters most.

Critical Role: Keep the backbone of our platform running.

Innovation-First: Work with modern tools and systems.

Remote Possible: Flexibility to work from where you perform best.

Fast Growth: Be part of a scaling success story.

Inclusive Team: Collaboration and mutual support are at the heart of our work.